At LuxuriousRug, we offer FREE worldwide shipping to ensure your handcrafted Moroccan rug arrives safely and in perfect condition. We partner with DHL Express and FedEx for secure and fast delivery.
No Duties & No Hidden Fees
We cover all customs and duty fees, so you can shop worry-free with no extra costs at checkout.
For In-Stock Rugs
- Orders are processed within 5-10 business days.
- Delivery takes approximately 4-7 business days, depending on your location.
- A tracking number will be provided once your order ships.
For Pre-Order & Custom Rugs
- Pre-Order Rugs: Handmade upon request by skilled Moroccan artisans.
- Custom Rugs: Fully customized to your preferred size, design, and color.
Production Timelines
Production times vary based on size and complexity:
- Small rugs (e.g., 150x100 cm): 3-4 weeks
- Large rugs (e.g., 400x300 cm): 7-8 weeks
- Custom sizes: Timeline will be confirmed via email at support@luxuriousrug.com.
Shipping Timelines
Once your rug is ready, it will be shipped via DHL Express or FedEx, with an estimated delivery time of 3-7 business days. A tracking number will be provided upon shipment.
For any shipping, production, or customization inquiries, please contact us at support@luxuriousrug.com.
Estimated Delivery Times
- USA & Canada: 4-7 business days
- UK & Europe: 3-7 business days
- Australia & New Zealand: 5-8 business days
- Japan: 5-9 business days
- UAE & Middle East: 3-6 business days
- Rest of the World: 4-7 business days
Returns & Exchanges
We take pride in offering handmade, one-of-a-kind rugs, but if you're not 100% satisfied, you may return or exchange your rug within 14 days of delivery.
Return Policy
- Items must be unused and in their original condition.
- Buyers are responsible for return shipping costs.
- To initiate a return, email us at support@luxuriousrug.com within 14 days of receiving your order.
- A return shipment must be confirmed with proof of shipment.
Exclusions
- Custom & Made-to-Order Rugs: Since these are crafted specifically for you, they cannot be returned or exchanged.
- International Orders (Outside the USA, Canada, UK & EU): Due to customs regulations and shipping logistics, returns are not accepted.
Please carefully review your order before completing your purchase. If you have any concerns, reach out—we're happy to help!
Contact & Returns Address
For any questions, custom rug requests, or returns, contact us at:
📧 Email: support@luxuriousrug.com
🌎 Website: www.luxuriousrug.com
Let us help you find the perfect Moroccan rug for your home!